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Better search/filter/organization for Knowledge Base redirects

Would be helpful to be able to search redirects by the original or new destination slug to better understand what redirects exist. Better organization and filtering for different views. List KB redirects in order of most recently updated.
about 1 year ago in Knowledge Base 0 Backlog

Ability for Front users to disable Oauth in Settings

Right now, users have to write into our Support team in order to disable Oauth login. It would be helpful and reduce bottleneck for users to be able to toggle this in settings, and for admins to be able to do it on their behalf.
about 2 years ago in Login and SSO settings 0 Backlog

Allow personalized settings for auto-created contacts for individual inboxes

The teams using Front at our company have a wide variety of roles and use Front completely different from team to team. Some teams find the auto-created contacts very useful for their work while others find it challenging. Currently, we can only c...
about 2 years ago in Contacts 1 Backlog

Adding "Reply as a New Conversation" as an Option

Our team would like to be able to reply as a new conversation to ease the ability for "Side Conversations" to happen with emails. For example, there may be a conversation with many participants that you'd like to keep on the original conversation,...
about 2 years ago in Compose - write efficiently with quality 1 Backlog

Home page and News pages built into the Front Chat widget for proactive messaging

We love Front but find the chatbot lacks some nice features that Intercom has with the chatbot. We would love to see the Front chatbox be upgraded to allow proactive messaging/information to be shared. We would use this to share news about our lat...
about 1 year ago in Chatbots / Live Chat 0 Backlog

Have the inbox show the most recent sender only, not who started the thread

When an email comes in from a new sender, the message shows who started the thread instead of who sent the email. This makes things confusing and some responses from individuals I would prio over others. This feature makes it difficult to do and t...
about 2 years ago in P2 display - conversation list 0 Backlog

Skip a rule if the activity (trigger) is API-created rather than human created

As an Admin, I want the ability to add a rule condition that stops a rule from running if it's triggered by an API rather than human creation.
about 2 years ago in Workflows 0 Backlog

AI Compose on Mobile App

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.
about 1 year ago in AI / Core Product Experience 0 Backlog

Provide visitors with a single URL to retrieve all conversations

Have a URL in the visitors’ browser bookmarks in order to check every open conversation and not to have to dig between all the emails to check for a link.
about 1 year ago in Core Product Experience 0 Backlog

Salesforce Admin - Update Configuration for Teammate Groups

Basically an addition to the 'Save for all' button on the admin view for the SFDC plugin that would allow you to save for a specific team, or teammate Group https://help.front.com/t/q529hj/how-to-enable-and-use-the-salesforce-integration#customizi...
about 2 years ago in Existing integrations 0 Backlog