Merge conversations with mixed types (eg. email and Front forms)
Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email.
The conversations have different "types" and are not compatible for merge, and we'd like to be able ...
Application Webhook: Send notification on Webhook Invalidated
In a case where my Application Webhook fails to respond successfully, it will be disabled automatically (see https://dev.frontapp.com/docs/application-webhooks#retries ) It would be beneficial for me as a developer to receive a notification when t...
Select channel when replying or forwarding with rules
Ability to change the channel used when replying or forwarding with rules. This useful when a conversation moves around multiple inboxes with different channels.
Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
Some admins want to invite colleagues to Front to be able to view or comment on conversations, but don't want to purchase a full Front license for them. Could we introduce a new category of cheaper license that allows more users to have view-only ...