All ideas

Showing 1686

Audit trail for admin activity

Provide visibility on actions taken by admins, to help teams work cohesively together. View historical activity when resources have been created, edited or deleted Rules Contacts Channels Inboxes Roles Teammates Teammate Groups Company settings Fe...

almost 4 years ago in Admin audit trail 2 Planned

30 VOTE

Ability to add / install custom fonts

Please add the ability to add / install custom fonts in order to support corporate branding, specific design/format needs, and more.

almost 2 years ago in Core Product Experience 5 Backlog

8 VOTE

[scale] Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.

6 months ago in AI / AI tagging 1 Backlog

15 VOTE

Integration with Microsoft OneNote

An integration with OneNote would be really useful Within Outlook, users can just click a button and their email details, including files, can be sent to OneNote, to collect both the email info and meeting notes, and things unrelated to email into...

11 months ago in New integration requests 0 Backlog

12 VOTE

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)

9 months ago in CSAT - Customisation - Survey 0 Backlog

29 VOTE

Add native task management / to-do's function

Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.

almost 2 years ago in Core Product Experience 1 Backlog

14 VOTE

Give customer the choice between multiple 3rd party spell checkers

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.

11 months ago in Composer 1 Will not do

25 VOTE

View-only Front license

Some admins want to invite colleagues to Front to be able to view or comment on conversations, but don't want to purchase a full Front license for them. Could we introduce a new category of cheaper license that allows more users to have view-only ...

over 1 year ago in Teammate management 1 Backlog

6 VOTE

[core] AI tagging suggestion mode

No auto-tag, but being able to see the suggestions so the team can validate before tagging

5 months ago in AI / AI tagging 0 Backlog

6 VOTE

[package] Automatic CSAT from conversation analysis

Context: Understanding customer satisfaction is important for our business, however, today's approaches are too imperfect: Survey : asking users directly. Response rate low (1-3%) and polarized (super happy or frustrated) Not representative of all...

5 months ago in AI / AI tagging / CSAT 0 Backlog

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