All ideas

Admins can use a CSV to import tags in bulk.

Currently the support forms only only allow text boxes. It would be very useful to allow drop-down boxes so that customers could choose from a selection of (assessments in our case) that they need with so we can route the incoming support request ...

Hello Team! It would be really handy if we could see at a glance what items the customer has ordered in each order and the spend on each order with a total spend for the customer at the top. This helps us to contextualize our support to the custom...

Description: The search returns results matching all the words in my query and filters. Request: I would like to be able to find conversation matching one filter or another one; like: body:test OR subject:test-email

I think it would be beneficial for rule sets to support dropdown menu custom fields

Right now the native Salesforce sidebar plugin supports a "Create Task" feature. It would be helpful to also include a "Log Message as Email" feature to allow my team to log specific messages to Salesforce as Emails via the plugin (rather than as ...

I have missed dozens of important messages because I hit "send and archive" and the client replys back while that is happening. The archive overrides it and I never see the new message until I get a reminder from client or I go looking for it.

Have the ability to press a save button or a apply button when changing the inbox or assignee, so that the user has a chance to enter all internal comments or other additions before it disappears from their view.

so that different teams can have personalised ticket statuses

for tickets to be truly useful you need to be able to select a return time to the inbox if unresolved -similar to Snooze. Also comments and replies should move it back to Assigned