Waiting tickets - time based rule for return

Thanks for the additional context!

In this case I believe snoozing fits your need, as it also puts the conversation in a waiting status. This way you can decide if you want a reminder or not when a conversation is put in "waiting"

I havent checked for awhile but when you used ticketing and moved something to waiting on there was no snooze action except if you did it seperately - what i am suggesting is if you put something in a waiting on stage that it asks for a date to ensure it isnt out of sight- out of mind

Hello,

Thanks for your idea submission! What would be the difference with a regular snooze?

Thanks!