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Provide a search function in a 3rd party system to select input in a macro

When choosing a macro to perform an application request, we want the ability to search for an object in a 3rd party system to maintain inputs against, or log inputs against. Example: a prospect, Shippeo, currently have a Gmail extension that allow...
6 months ago in Developer Platform / Macros 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
about 1 year ago in CSAT - Customisation - Survey 0 Backlog

AirBnB native channel

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)
over 1 year ago in New integration requests 0 Backlog

iMessage / Apple Business Chat Channel integration

Ability to integrate iMessage Business Chat as a channel in Front.
almost 4 years ago in New integration requests 2 Backlog

The ability to pin an email at the top of an inbox

The ability to pin an email at the top of an inbox, similar to how you can "pin" an @mention comment. We have an employee working around this and snoozing an important email for a couple of minutes, so it appears at the top of his inbox. This can ...
about 2 years ago in Core Product Experience 5 Backlog

[customize] AI suggested replies and Ask your KB to conserve links in their answer

Today, Suggested Reply and Ask your KB are not keeping the links present inside their sourced KB article, in their answer. As a result users lose efficiency by having to find the source material and copy the link. The request is to keep the links ...
3 months ago in AI / AI answer for KB (Ask your KB) / AI suggested replies (auto draft) 0 Backlog

Microsoft To Do Integration

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.
about 2 years ago in New integration requests 0 Backlog

Ability to propose a new time & accept/decline proposed times for a calendar event

No description provided
almost 4 years ago in Managing/Updating Events 0 Backlog

Subject line always visible in composer and individual message view

This will make updating subject lines easier.
about 2 years ago in Core Product Experience 3 Backlog

Knowledge base article export

Ability to export knowledge base articles
over 1 year ago in Knowledge Base 2 Already available