ADD A NEW IDEA

All ideas

Showing 1730

In-app analytics metrics for a specific conversation

Access the metrics related to a conversation directly in app (replies, resolution etc)
24 days ago in Insights 0 Backlog

Knowledge base article export

Ability to export knowledge base articles
over 1 year ago in Knowledge Base 2 Already available

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
12 months ago in CSAT - Customisation - Survey 0 Backlog

Subject line always visible in composer and individual message view

This will make updating subject lines easier.
about 2 years ago in Core Product Experience 3 Backlog

Audit trail for admin activity

Provide visibility on actions taken by admins, to help teams work cohesively together. View historical activity when resources have been created, edited or deleted Rules Contacts Channels Inboxes Roles Teammates Teammate Groups Company settings Fe...
almost 4 years ago in Admin audit trail 2 Planned

Add native task management / to-do's function

Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.
about 2 years ago in Core Product Experience 2 Backlog

The ability to pin an email at the top of an inbox

The ability to pin an email at the top of an inbox, similar to how you can "pin" an @mention comment. We have an employee working around this and snoozing an important email for a couple of minutes, so it appears at the top of his inbox. This can ...
about 2 years ago in Core Product Experience 5 Backlog

Ability to propose a new time & accept/decline proposed times for a calendar event

No description provided
almost 4 years ago in Managing/Updating Events 0 Backlog

"Private public" tags as a feature

Currently, the only tag types are Private tags (that only the individual can see) or Public tags (that everyone with access to the conversation can see). It would be a cool feature to have "Private public tags," which would be public tags that onl...
about 1 year ago in Tags 0 Backlog

Merge conversations with mixed types (eg. email and Front forms)

Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email. The conversations have different "types" and are not compatible for merge, and we'd like to be able ...
about 2 years ago in Core Product Experience 2 Backlog