Use case on this is simple. I receive a text on my iphone that needs to be treated as a ticket or task. Having a channel allows me to assign that text my administrative assistant or other department, and usethe rules we have set up to make sure the issue is resolved.
Use case on this is simple. I receive a text on my iphone that needs to be treated as a ticket or task. Having a channel allows me to assign that text my administrative assistant or other department, and usethe rules we have set up to make sure the issue is resolved.