RELATED IDEAS
Add iMessage Business Chat channel
Problem
Teams can't receive and manage iMessage Business Chat conversations in Front alongside other channels.
Request
Integrate iMessage Business Chat as a channel type in Front so conversations can be received and responded to directly.
Any movement on this? Apple Messages for Business ? Thanks.
Use case on this is simple. I receive a text on my iphone that needs to be treated as a ticket or task. Having a channel allows me to assign that text my administrative assistant or other department, and usethe rules we have set up to make sure the issue is resolved.