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Word count metrics for inbound emails

Can you add an average word-count for emails received. The complexity of emails is often a challenge, and counting volume of incoming mails doesn't encapsulate this.
9 months ago in Triage - get to inbox 0 0 Backlog

Attaching dropbox in comments or discussions

We love the ability to "attach" a link from Dropbox but it would be even better if that were an option in comments or discussions. We only get the option in an email. Is this something that can be added as future updates are worked on and implemen...
9 months ago in New integration requests 0 Backlog

Allow owners of individual inboxes or their company admins to transfer ownership of those inboxes to another user

Currently, users have to reach out to support to request an individual inbox's ownership transfer to another user. They can easily delegate their individual inboxes to users, and I feel like it'd make sense to grant the ability to fully transfer o...
9 months ago in Admins can control more teammate settings 0 Backlog

HubSpot integration - populate Assigned To variable when logging emails

When we send an email through Front and use the HubSpot integration and logging rule to log to HubSpot, the email is marked as "unassigned" on HubSpot's end and we are unable to assign it after the fact. Because these emails are unassigned, they a...
9 months ago in Existing integrations 0 Backlog

HubSpot plugin - prevent logging to teammates' HubSpot contact records

When using HubSpot plugin, Front logs all emails, sent and received, to your teams' contact records. We don't need these logs on our own contact records. I would love for the HubSpot logging to skip logging to contacts in your own domain, or at le...
9 months ago in Contacts 0 Backlog

Chatbots: Update chatbot transcript UI

Is it possible to update the chatbot transcript so it shows chat bubbles instead of a thread with all the chatbot history? It's better to show maybe 20 of the last messages with chat bubbles.
9 months ago in Live Chat 0 Backlog

Smaller Chat icon on mobile experience

Adapt the size on the chat widget launcher to be smaller on mobile phones. Now it's quite large and takes up little bit too much space.
9 months ago in Front Chat / Live Chat 0 Backlog

Dialpad SMS - Hyperlink in message templates

It would be helpful to keep hyperlinks in message templates when switching to the Dialpad Channel. At the moment hyperlinks and survey's don't work.
9 months ago in Existing integrations / Message templates 0 Backlog

Button Actions in Conversations Similar to Slack

similar to slack, it would be great if there was the ability to create buttons and interactions inside of threads. For example, if there are updates from external systems that took place and users could take actions inside of conversations instead...
9 months ago in Core Product Experience / Developer Platform 0 Backlog

Single click to create bullet in composer

Today, you have to click on Lists > Bulleted Lists. It is cumbersome to have 2 clicks in order to create a bullet.
9 months ago in Composer 0 Backlog