Be able to create an appointment from an email and info from the email is automatically populated in the email. It could also add the person who sent the email as a guest or guest suggestion.
Request for the ability to restrict a user's ability to reply to conversations they are assigned to. This could be implemented as part of Teammate Permissions.
We would like a view that separates the internal chat comments from the email threads, a view to partition the two separately.
Right now we have chats between internal users intertwined within the email thread and it looks cumbersome.
Our ag...
Leverage information from external database in chatbot flow
We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...