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Remove Participants as an option for the Move Action in rules

We currently have options when moving conversations with a rule for Restricting participants or Keeping them. Having the option to "remove all participants" from a conversation would allow for a conversation to be moved to another inbox "fresh", a...
about 2 years ago in Rule actions 1 Backlog

Do not override customer contact details with pre-live chat form entries

We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
about 2 years ago in Front Chat 0 Backlog

Blocked account filter for admins

Dear Front Community, As an operations tool administrator, I periodically need to identify and remove blocked user accounts from our system. To streamline this process, I am requesting a feature enhancement for our application. Specifically, I ...
9 months ago in Admin Experience 0 Backlog

Let users of an inbox be able to see what other users have access to this inbox.

Users of a shared inbox need to know who they share the inbox with. It is indispensible for cooperation and communication that users of shared inboxes know who else has the information they have. Most of the users are not administrators. Administr...
about 2 years ago in Core Product Experience 0 Backlog

Customization of calendar invitation email

We would like to be able to customize the content of the calendar invite email. It is currently too "bulky" and forces us to use Google Calendar externally.
about 2 years ago in Calendar - other 1 Backlog

Don't remove Snooze on Out of Office Replies

Is there a possibility for Front to recognize when an email reply is from an Out of Office reply and not cancel the Front Snooze setting?
over 1 year ago in Snooze 0 Backlog

Filter "conversations in last 7 days" when clicking on contact by different channels

I want to easily filter the list of conversations in the last 7 days by channel type so I can quickly see all the chats / emails
over 1 year ago in Contacts / Contacts P4 Plugins 0 Backlog

Bread crumb options on right click

Have the ability to right click the reading plane or the message summary plain and have the same options as in the bread crumb menu (i.e. reply, tag, delete etc.)
about 2 years ago in Core Product Experience 0 Backlog

Reply button always on screen

Have the reply button always on the screen, in long emails you have to scroll up or down to reply.
about 2 years ago in Core Product Experience 0 Backlog

Focus on the composer after exiting message template window via keyboard

When composing a message, if I open up the message template window and decide to not insert a message but instead exit the window with `ESCAPE` for example. The composer window does not get refocused and I have to use the mouse to click into the c...
about 2 years ago in Core Product Experience 0 Backlog