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Prevent messages from sending based on customer list (SMS channel)

SMS channels require strict compliance rules, including preventing any messages sent to customers if they've opted out. We are able to put customers on a 'do not contact' customer list but we aren't able to ensure that messages are not sent to the...
over 1 year ago in Twilio 0 Backlog

Create an appointment from an email

Be able to create an appointment from an email and info from the email is automatically populated in the email. It could also add the person who sent the email as a guest or guest suggestion.
over 1 year ago in Cal/scheduling efficiency 0 Backlog

Always add a recipient when using a specific message template

No description provided
almost 3 years ago in Message templates / Other (workflows) 0 Backlog

Home page and News pages built into the Front Chat widget for proactive messaging

We love Front but find the chatbot lacks some nice features that Intercom has with the chatbot. We would love to see the Front chatbox be upgraded to allow proactive messaging/information to be shared. We would use this to share news about our lat...
9 months ago in Chatbots / Live Chat 0 Backlog

Support boolean Search (x OR y)

Description: The search returns results matching all the words in my query and filters. Request: I would like to be able to find conversation matching one filter or another one; like: body:test OR subject:test-email
over 3 years ago in Matching 0 Backlog

Explicit "empty value" cases in rule conditions

Rules to not have explicit No value/NULL cases. It prevents very specific workflows from working ("do X if subject is empty").
almost 3 years ago in Other (workflows) 2 Backlog

AI Compose on Mobile App

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.
9 months ago in AI / Core Product Experience 0 Backlog

See "last time used" for message templates in message template list

No description provided
about 2 years ago in Other (workflows) 0 Backlog

Provide visitors with a single URL to retrieve all conversations

Have a URL in the visitors’ browser bookmarks in order to check every open conversation and not to have to dig between all the emails to check for a link.
9 months ago in Core Product Experience 0 Backlog

Api access to teammate status

the green, orange and red dot should be accessible via the api on the teammate object
over 1 year ago in Core API 2 Backlog