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iPad keyboard shortcuts

No description provided
over 3 years ago in Mobile 1 Backlog

[customize] AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...
9 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Display "Send Later" Timestamp

Is there a way to see more detailed information when I set a message to "Send Later". I use this feature to set up timed delivery of announcements and reminders. It's not unusual for me to have 4 or 5 messages in the "Drafts" box about the same to...
about 2 years ago in Core Product Experience 1 Backlog

Send to Slack integration — support for customizing fields

The Send to Slack form is an awesome way to highlight convos in Slack channels. It'd be great to add other fields to the form that are customizable. This would make highlighting and viewing relevant information in Slack easier
about 2 years ago in Existing integrations 0 Backlog

Ability to pull all the headers of an email

Sometimes, important information—such as links—are included as a value of a custom email header.
over 1 year ago in Message headers / metadata 0 Backlog

Apply the scope of a filter to the last message of a conversation (e.g before:last-week)

No description provided
over 1 year ago in Filters 0 Backlog

Pin parent tag and ALL nested tags to sidebar

Context: users migrating from folder-based email systems (Outlook) find it difficult to accept lack of folders. Front's answer is: use tags. However, unless you know that a tag exists, it is often difficult to find them, so users end up creating s...
over 1 year ago in Tags 0 Backlog

Trigger dynamic object creation when conversation title is changed

Would love to have dynamic objects triggered when I edit a conversation title and add a dynamic object pattern
over 1 year ago in Dynamic objects 5 Backlog

Ability to set the width of a plugin as a developer

No description provided
about 2 years ago in Plugins 0 Backlog

When sharing a conversation link, be able to select who can access it

When Sharing a link, select who can access the conversation on the fly between: Any Teammate with the link or Only Teammates with Access. View picture for example.
about 2 years ago in Core Product Experience 0 Backlog