My ideas

Showing 1683 of 1683

Permission to create / edit /delete chatbots

I would like to assign a team member to handle chatbots, without being an admin. That way the a communications officers can handle and tweak the chatbot algorithm and function.

4 months ago in Admin Experience / Live Chat 0 Backlog

4 VOTE

Only notify me when a new chat conversation begins, not for each message

Currently I am notified every time a chat message comes in, which means I get a ton of notifications all the time. I'd prefer to only be notified when a new chat conversation comes in (once I know there's a new chat conversation, I tend to stay on...

over 1 year ago in Live Chat 0 Backlog

5 VOTE

Dictate email text

Typing emails is laborious and time consuming, would be a great time saver if this was implimented

over 1 year ago in Composer 1 Backlog

11 VOTE

Trigger rules when a conversation is split

When moving a message to a new conversation, there is no base rule trigger to automate actions on the new conversation. This idea suggests adding a new item to rule triggers for when a conversation is created from a split.

over 3 years ago in Rule trigger 1 Backlog

5 VOTE

Show "Last Modified" date for Templates

In the list of shared templates, expose the date that each template was last edited. This is useful for finding out-of-date templates that have not been updated recently.

over 1 year ago in Object/resource management 0 Backlog

3 VOTE

Support alt-text in KB articles (accessibility)

Need alt-text for accessibility and in case in-line images do not display.

12 months ago in Knowledge Base 1 Backlog

6 VOTE

Hide CSAT links on WhatsApp conversations

Hide survey links sent in Whatsapp conversations to prevent teammates from filling out the CSAT survey for themselves.

almost 2 years ago in CSAT - Customisation - Survey / CSAT - Customisation - survey - Link 0 Backlog

2 VOTE

[tone] Custom tone for "AI Answers"

Similar to PRD-I-5182 we want to have the ability to customize the tone and structure used in AI answers, compose and suggested replies

8 months ago in AI / AI answer for chat / AI suggested replies (auto draft) 0 Backlog

4 VOTE

Add updated_at to list conversations API endpoint

List coversations endpoint is ordered by that field, but the field is not exposed

over 1 year ago in Core API 1 Backlog

4 VOTE

Knowledge base: put title of article in url (instead of article id number)

For SEO and UX purposes put the title of article in the URL. For instance: https://help.front.com/en/articles/getting-started-with-knowledge-base instead of https://help.front.com/en/articles/2564

over 1 year ago in Knowledge Base 0 Backlog

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