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135 VOTE

Ability to preview attachments

Ability to preview attachments in an email without downloading.
over 2 years ago in Core Product Experience 3 Backlog

Trigger rule on CSAT review

I have some existing automations which run when a comment is added with "CSAT Received" type content. Trouble is, I can't tell when it's submitted by a human or AI CSAT. I'd love a new rule trigger - CSAT Score. So I can start running a rule when ...
about 1 month ago in CSAT 1 Backlog
220 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
over 4 years ago in Message templates 8 Backlog

Search & Filter Tickets on Customer Portal

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.
3 months ago in Customer Portal  / Knowledge Base 0 Backlog
111 VOTE

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
over 2 years ago in Core Product Experience 2 Backlog
108 VOTE

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
over 2 years ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 17 Backlog

Email Deliverability Analytics and Monitoring

Front needs comprehensive email deliverability monitoring to help teams maintain good sender reputation and ensure customer communications reach their intended recipients. Currently, there's no visibility into whether emails are being delivered, b...
about 1 month ago in Insights 0 Backlog
202 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
over 4 years ago in Attendee management 1 Backlog

Setting to always display email address in emails

To make it easier to identify phishing attempts, it'd be useful to configure Front to always display the email address. This makes it less likely a user is caught in a phishing scam.
3 months ago in Compliance & security / P3 display / Settings / Settings (User Mgmt & Compliance) 0 Backlog
107 VOTE

Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
over 2 years ago in Core Product Experience 0 Backlog