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Lock down Make inbox visible to analytics button

Under inbox settings, anyone can toggle option to make inbox visible to analytics. Have had users toggle this off themselves when we want forever on. There is no way to audit this outside of seeing they are not on report so then we miss on their r...
4 months ago in Admin Experience / Insights 0 Backlog

[App Objects] Filter Rule Trigger by App Object Type

When creating a Rule with a App object is added trigger, it's tricky to specify which app object we want to trigger the rule for. Similar to the additional options provided in rule triggers like Comment Added or Custom field updated, it would be h...
4 months ago in Dynamic objects / Rule trigger / Workflows 0 Backlog

Access "Teammate activity export" via API

I regularly need to fetch Teammate Activity Export data - it would be useful to enable access via the API
4 months ago in Analytics API - exports / Core API 0 Backlog

Link TAG and SIGNATURE

When a specific TAG is being used -> link it to the proper signature. Ex: tag is "prospect" -> use the prospect signature. Same for client, same for a specific product or campain.
4 months ago in Signature management / Tags 0 Backlog

Separate out Conversation Delete / Mark as Spam in Roles & Permissions

It would be helpful to separate out the checkbox for Conversations - delete / mark as spam, as deleting could have negative consequences for a shared inbox that we'd like to prevent, while marking as spam is really an action of a different nature ...
4 months ago in Conversation/inbox permissions 0 Backlog

Rule sets to support dropdown custom fields

I think it would be beneficial for rule sets to support dropdown menu custom fields
4 months ago in Custom fields (smart rules) / Smart rules 0 Backlog

In-app analytics metrics for a specific conversation

Access the metrics related to a conversation directly in app (replies, resolution etc)
4 months ago in Insights 0 Backlog

Select Jira reporter in macro input capture

When building a Jira issue-created macro, we can't let the agent select which Jira teammate it should be assigned to.
4 months ago in Developer Platform / Existing integrations 0 Backlog

Customize Jira comment behavior in Front

Every time someone comments on a Jira Ticket, ALL tickets linked to the issue are opened in our Front inbox. Ideally, we would need the comment to be sent to the ticket (& thus only that ticket should open again) where the Jira issue was origi...
4 months ago in Developer Platform / Existing integrations 0 Backlog

keep actions in this inbox seperate for workspace level

Extend the current setting to "Keep actions in this inbox separate from other inboxes" to the workspace level to be able to have a live conversation between inboxes in a workspace but not affected by conversations in other workspaces - and keep re...
4 months ago in Admin Experience 0 Backlog