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[language] AI Answer and Suggested Replies to support more languages (content and answer)

AI-based features seem to support some languages but it's not guaranteed for many of them. cc https://help.front.com/en/articles/914304#prerequisites It'd be great if features like AI answer for chat, Suggested replies could leverage knowledge bas...
about 1 year ago in AI / AI answer for chat / AI language / AI suggested replies (auto draft) 0 Backlog

Trigger rule on CSAT review

I have some existing automations which run when a comment is added with "CSAT Received" type content. Trouble is, I can't tell when it's submitted by a human or AI CSAT. I'd love a new rule trigger - CSAT Score. So I can start running a rule when ...
2 months ago in CSAT 1 Backlog
100 VOTE

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
almost 3 years ago in Message templates 4 Backlog

[context] Connect an External Knowledge Base to Front to suggest replies by email

Copilot supports external knowledge sources as public URLs as a source for suggested replies. The request is to support more type of external sources like:* logged in KB* Files
about 1 year ago in AI / AI suggested replies (auto draft) 0 Backlog

Allow backup managers to get rule-based notifications

As a manager who goes out-of-office occasionally, I want an easier way to make it so that I can have Reply Time goal notifications – such as when we are almost at a breach – route to my backup manager who will cover for me. This would mean I would...
about 1 month ago in Rule actions 0 Backlog

Improve look & feel of the Front Knowledge Base

When you vote, please specify which one(s) of the below you are interested in. Please also feel free to add new ones via comments. customize color of site header beyond just light and dark adjust grid layout / density of categories custom icons in...
over 1 year ago in Knowledge Base 3 Backlog
125 VOTE

Language support: French

Ability to use Front in French
almost 4 years ago in All platforms 5 Backlog

Improve Zendesk Importer

Because GoBolt has seemingly threatened churn ($80k TCV) over their experience with our importer. From their CEO: "'m copying in @Hailey from my team who will join this call alongside me but right now I'm feeling like we bought a lemon. Alec, our ...
12 months ago in Importer 0 Backlog

Evolution of backlog over time

Value: Allow managers to understand how the volume of work in their team's backlog is fluctuating. Implementation: replace the "open at start" and "open at end" metric to: Allow custom statuses and status categories (open and waiting) Reflect accu...
6 months ago in Insights 0 Backlog

Time Off Calendar

I'd like Team member Time Off to populate on the calendar. That way, when looking at the week and scheduling meetings/assigning projects, we can see whom will not be in office
over 1 year ago in Calendar View 1 Backlog