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Microsoft Teams <> Front OOO Sync

Native two way sync between Teams and Front OOO status. Toggling OOO in Teams would toggle OOO in Front and vice versa. (Behavior between Teams and Outlook today)
about 2 years ago in New integration requests / Workflows 1 Backlog

Multi-select dropdown field type for Collect teammate answers in macros

Allow multi-select dropdown prompt type as a teammate answer option in macros, so that teammate can select multiple values in the dropdown.
7 months ago in Macros 0 Backlog

Front Chat SDK as NPM package

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...
over 1 year ago in Dev Relations / Front Chat 1 Backlog

From the sort by drop down, have the ability to sort by sender and subject rather then just newest

No description provided
about 2 years ago in P2 display - conversation list 2 Backlog

"See password" toggle for all email/password input fields

Front does not allow you to toggle visibility of the password field when inputting credentials so it's always obscured. Sometimes this would be nice to have especially when pasting a password from a third-party password management app etc.
about 2 months ago in Login and SSO settings 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
about 1 year ago in Conversation Stages 1 Will not do

Communicate chat agent offline hours without removing the chat widget

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...
almost 2 years ago in Live Chat 3 Backlog

Multiple CSAT surveys per workspace

No description provided
about 1 year ago in CSAT 0 Backlog

Library and templates for company rules

Open rule templates to individual and company rules for a more seamless and accurate rollout. Example use cases: main Highway use case revolves around using the rules and macros in a personal inbox. The rules and connectors we published are only s...
7 months ago in Company rules / Rule library 0 Backlog

Add a forward button next to the reply button so it's more easily accessible

No description provided
over 1 year ago in Core Product Experience 0 Backlog