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Show "Last Modified" date for Templates

In the list of shared templates, expose the date that each template was last edited. This is useful for finding out-of-date templates that have not been updated recently.
over 1 year ago in Object/resource management 0 Backlog

[Import] Knowledge base external integration with Wordpress

Integrate articles from Wordpress site to Knowledge base articles
9 months ago in Knowledge Base 0 Backlog

Adding GIFs to Knowledge Base Articles

We would love to have the option to add GIFs to our Knowledge Base articles. An option similar to the already existing one in the Discussions chat field would be an amazing addition.
about 1 year ago in Knowledge Base 0 Backlog

Mobile Calendar - See more than 3 days

No description provided
10 months ago in Schedule - manage your calendar 0 Backlog

ActiveCampaign integration

Support for syncing contacts and campaigns.
over 3 years ago in New integration requests 0 Backlog

Docusign integration

No description provided
over 2 years ago in New integration requests 1 Backlog

Shopify inbox/chat channel integration

No description provided
over 2 years ago in New integration requests 1 Backlog

Change teammate icon's color

Add ability to change the default icon color of a teammate when they have not added a photo.
over 1 year ago in Admin Experience 2 Backlog

Automatically remove CSAT Survey rule tags after a user defined amount of time

Currently customers don't have a way to automate the removal of tags used in CSAT rules that send survey templates in app. This causes issues when customers have a large amount of conversations that use a channel type that does not typically creat...
10 months ago in CSAT / Workflows 0 Backlog

Track click links

I would like the abiliity to see an open rate of links we send in our emails to customers. We will be using a small set of links in our signature to all customers. The links will be to promote certain products in our business. I would like to know...
over 1 year ago in Metrics / Outbound analytics 0 Backlog