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Ability to recall an email

Ability to cancel & retrieve an email after sending
over 3 years ago in Message headers / metadata 1 Backlog

[action] AI compose to show the before and after

I wish AI compose to be easier to use. Problem 1: It requires to many clicks, it's not automated enough ideas: inline suggestion; autocomplete; floating bar ... Problem 2: hard to know the changes when using a compose text transformation ideas: Se...
about 2 months ago in AI / AI compose / Core Product Experience 0 Backlog

Ability to merge discussions

Suggestion to be able to merge discussions, like how you can merge emails in Front today
over 1 year ago in Merge / privacy leaks / threading 0 Backlog

Custom Javascript / CSS Styling for knowledge base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.
11 months ago in Knowledge Base 0 Backlog

Sync non-Google or O365 Calendars

Add personal iCal calendar in prevent double booking feature for scheduling links
about 1 year ago in Scheduling Links 1 Backlog

Company level views including Inboxes across workspaces

As an Admin, I want to create a View that includes inboxes from multiple different workspaces.
8 months ago in Core Product Experience 0 Backlog

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.
over 3 years ago in Auto-reply 1 Backlog

Rules action - Merge contacts

Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).
8 months ago in Workflows 0 Backlog

Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)
about 1 year ago in Knowledge Base 0 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
over 3 years ago in CSAT - Customisation - survey - scale 3 Backlog