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[scale] Increase AI tag limit (allow more than 10 per inbox)

We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Support team uses dozens/hundreds of tags to categorize Support inquiry possible, so onl...
6 months ago in AI tagging 0 Planned

Align text and images (right-aligned, left-aligned, center)

No description provided
almost 2 years ago in Composer 4 Backlog

Front Instagram Contact to Pipedrive

Instagram contacts are identified by there handle @user. In Front this is okay as a unique identifier on the Contact, however when a customer is syncing contacts with Pipedrive and using the Pipedrive plugin to create and lookup contacts from Inst...
25 days ago in Contacts P4 Plugins / Existing integrations 0 Backlog

AI Answers accuracy improvement based on incorrect answers

Export a report that contains only questions & answers that AI answered incorrectly to improve AI answers by for example: Allowing admins to modify help center articles as needed to help AI answer more accurately. Allowing admins to tweak thei...
2 months ago in AI / AI answer for chat 0 Backlog

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
about 3 years ago in Admins can control more teammate settings 1 Backlog

Allow company name to be updated in CSAT survey URL

No description provided
about 2 months ago in CSAT - Customisation - survey - Link 0 Backlog

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
almost 3 years ago in Comments / @ mentions 4 Backlog

Full offline mode

Ability to use the Front app while being offline - all major functionality
over 3 years ago in Desktop 9 Backlog

Google directory sync

Sync external contacts from Google Contacts into Front
over 3 years ago in Developer Platform 0 Backlog

Custom Javascript / CSS Styling for knowledge base

Ability to customize the look and feel of their Front KB further, and also enhance search experience using custom javascript.
10 months ago in Knowledge Base 0 Backlog