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Tap to scroll in iOS

It would be super helpful if, when you tap the top center of the screen on iOS app, it scrolls to the top of the thread, condensing all messages. That way you can parse through each message to find the one that contains the information you're look...
almost 2 years ago in Mobile 0 Backlog

Ability to customise all Chat windows (colour, size etc)

At the moment only the launcher and the header colours can be changed, but in an age where most websites use loads of white areas it would be great if the chat window background colour or the notification 'toast' can be customised to a different c...
almost 2 years ago in Live Chat 0 Backlog

Profile summary tooltip when hovering over user display picture in email/discussion

Imagining it would work similarly to Slack, where the popup shows the person's position/role, preferred pronouns, and local time. Sometimes the number of participants in a conversation/discussion grows fairly large and requires collaboration from ...
almost 2 years ago in Accessing / Organizing Data 1 Already available

Capability to zoom on a message by percentage (i.e. +110%, +120%)

For people who don't have a perfect view, it's very convenient to be able to zoom like on Outlook -> with Mouse Scroll + or Mouse Scroll -
almost 2 years ago in Core Product Experience 0 Backlog

Integrate Cadence Task closure into the Salesforce Add-on

Our team uses Salesforce Cadence to build client roadmaps, they appear as tasks. It would be great if we could close them through the Salesforce Add-On, like we can with Microsoft.
almost 2 years ago in Contacts 0 Backlog

Exclude mail count for selected boxes

Turn off mail counters for certain mail boxes to better keep track of clients activity. Other mail boxes are for internal team use.
almost 2 years ago in Core Product Experience 0 Backlog

Assigning Team rules to personal inboxes too

Admins to be able to select which personal inboxes a Team rule should also apply to directly from the ‘Edit rule’ page (as opposed to having to create separate rules from each personal inbox). For instance, if I want to create a new Team rule in a...
almost 2 years ago in Workflows 0 Backlog

Service M8 integration

https://www.servicem8.com/us/
almost 2 years ago in Developer Platform 0 Backlog

Find contacts in composer using list filters

The ability to choose a recipient based on list filters. For example, a contact has to be in both List A and List B to be able to show up in the contacts dropdown in the composer.
almost 2 years ago in Contacts 0 Backlog

Split 'Shared With Me' Inbox into subscribed conversations and @mentioned conversations

It would be great if I could split my shared with me inbox into two categories:1. The threads where I am mentioned in the comments (these typically require immediate attention) 2. The threads where I am a subscriber but I am not mentioned. Nice to...
almost 2 years ago in P3 display 0 Backlog