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Shopify inbox/chat channel integration

No description provided
over 1 year ago in New integration requests 1 Backlog

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
over 1 year ago in Default channel management 0 Backlog

Automatically empty trash after 7 days

Make sure customer data is not being stored indefinitely and unnecessarily by automatically hard-deleting conversations that have been in the trash for 7 days. This is already possible today, but only by activating the data retention policy featur...
over 1 year ago in Data retention 0 Backlog

Embed analytics reports on your own website

Display Front reporting on your public website to showcase reply times and other relevant metrics to your customers.
over 1 year ago in Insights - Other 0 Backlog

Prevent custom field values being manually edited

Some custom fields are meant to be used by rules or automations only, and not be manually edited by users. How could we allow admins to prevent certain custom fields being manually edited?
over 1 year ago in Custom fields / Resource management permissions 0 Backlog

Require tag rule not triggering on move

Ability to choose the trigger: archive or move, but not both as is the case today.
over 1 year ago in Advanced rule conditions and actions 0 Backlog

Sync Drafts Started In Gmail

I think it would be important that drafts created with another email client (e.g. Gmail) could be synchronised in Front. This would allow us to avoid having to change clients several times a day.
over 1 year ago in Two-way sync 0 Backlog

Give non-admins permission to manage shifts

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
over 1 year ago in Increase granularity of admin permissions / Teammate availability 0 Backlog

Always add a recipient when using a specific message template

No description provided
over 1 year ago in Message templates / Other (workflows) 0 Backlog

Real-time dashboard of activity in Front

Create a real-time dashboard to showcase what's happening *now* in front so you can have a "captain of a ship" view of what's going on. Imagine a screen where you could see staffing, wait & response time, volume of requests, numbers of open/un...
over 1 year ago in Real time Analytics 0 Backlog