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Ability for end-users to add suggestions for KB articles

The ability for end-users to "suggest" articles that need to be written by admins, and even create the article, but make it so the admin still needs to review and publish
almost 2 years ago in Knowledge Base 0 Backlog

Add an integration with GitHub, particularly for the Knowledge base.

This would allow multiple people to collaborate on the Knowledge base via push and pull requests. It would also allow us to replace our very expensive Gitbooks subscription and keep everything within Front.
almost 2 years ago in Developer Platform / Knowledge Base 0 Backlog

duplicate conversations

where i can find a conversation in another inbox that I don't have access to - i need to have the ability to duplicate the conversation to my inbox
6 months ago in Core Product Experience 2 Backlog

Allow multiple people assigned to one conversation

We are a large organization where we have multiple teams working in parallel with multiple stakeholders, there are times when two individuals from two different teams have to be responsible and responding on the same ticket. Understand there is th...
over 1 year ago in Assigning 5 Backlog

Don't require signature to set sender info

Currently, in order for the sender's name to appear in an email to the recipient, a signature must be used. It would be nice to pull the sender's name from their Front profile or allow it to be set elsewhere without the need to create a signature....
over 2 years ago in Signatures 2 Backlog

UNATTENDED FORCE OUT OF OFFICE

When a user forgets to sign off, or gets pulled away from their desk for "X" amount of time, the system makes the user "OUT OF OFFICE" and no longer allows ruled assignments. This would benefit us outside of the scheduling function. Often we have ...
over 1 year ago in Core Product Experience 1 Backlog

Add 'Draft Created' as a Trigger for Rules

When a large customer is using the API with a singular custom channel to create drafts in batches, there is a manual triage component in terms of routing the Draft to the correct place. If Front could look at the content on the draft and take acti...
over 2 years ago in Rule trigger 0 Backlog

Asana Integration Option to Suppress Reopen on Task Completion

For some workflows, it is more desirable to keep conversations closed after task completion.
almost 2 years ago in Existing integrations 0 Backlog

Utilise Ticket Statuses in Company Rules

Ticket Statuses currently cannot be used as conditions or actions in Company Rules - they can only be used in Workspace Rules. This means the rules need to be duplicated for every workspace to apply to all inboxes. This is a time-consuming, manual...
6 months ago in Ticketing 0 Backlog

In-app analytics metrics for a specific conversation

Access the metrics related to a conversation directly in app (replies, resolution etc)
6 months ago in Insights 0 Backlog