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Bulk Edit Tags

"In order to ensure that all tags are shown on conversation list, we do not have any way to bulk edit the tags. The tags were all created before we realized we needed to ensure the toggle was selected, so we had to go into all 100+ tags one-by-one...
3 months ago in Admin Experience / Tags 0 Backlog

Customize chatbot flow based on contact fields

We would like to be able to customize the chatbot flow / serve our customers different flows depending on specific customer attributes (i.e., contact fields). Different customers fall under different categories in terms of how we will provide supp...
about 2 years ago in Chatbots 0 Backlog

Save files to Google Drive

No description provided
over 4 years ago in Existing integrations 2 Backlog

Chatbot timing for text that pops up on your page

It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...
over 1 year ago in Chatbots 6 Backlog

Granular Permissions for Create/Edit/Archive/Delete

Currently, in the roles permissions section (e.g., the Tags section), there is a single checkbox for "Shared tags - create/edit/archive/delete," which allows users to either perform all actions or none. To improve flexibility and control, it would...
6 months ago in Permissions 0 Backlog

Knowledge Base: Ability to configure visibility on article-level

Ability to make articles private, draft, or published.
almost 2 years ago in Knowledge Base 0 Backlog

Copy only required parts of DNS record for users

It's confusing + bad UX for users to have to follow these specific instructions when copy + pasting DNS settings. Ideally, the "copy" option would be able to grab only the parts of the record that are needed. The current setup adds additional work...
3 months ago in Login and SSO settings 0 Backlog

Message level statusing for SLA rules

Would allow you to better define which messages are considered for SLA's and also give more control over when the SLA timer would start.
over 2 years ago in SLA / Workflows 4 Backlog

msg file support

No description provided
over 4 years ago in Email channels 5 Backlog

Thread comments together

Comments build up quickly, and then it gets difficult to dig through a wall of grey comment boxes. This would introduce the ability to have comments that are threaded together.
over 2 years ago in Comments / @ mentions 0 Backlog