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    Hubspot / Salesforce CRM Sync to update lists

    Ability to have contact/accounts lists updated just like custom fields from the CRM Syncs (Salesforce, Hubspot etc)
    about 2 years ago in Contacts / Existing integrations 0 Backlog

    Right click on Front App icon to activate shortcuts

    Outlook includes a feature in which you Right-Click on the icon in your taskbar, and a list of shortcut options will appear. This allows a user to create an email, meeting, appointment, contact, etc. without needing to open the app itself. Screens...
    almost 3 years ago in Core Product Experience 0 Backlog

    YouTube integration

    Pull in comments from YouTube and enable the ability to respond to comments
    almost 3 years ago in Developer Platform 3 Backlog

    Teammate Counter

    On the teammates section for workspaces, it would be a great add to just have a teammate total count somewhere at the top. This is a nice piece of information to be able to know at a glance when managing workspaces. The only 'workaround' I can fin...
    9 months ago in Admin Experience 0 Backlog

    Alerts for Customer Inactivity

    Would be great if there was a way to use the contacts/accounts section and track last communications we have with customers. Even set a rule or SLA to alert us if a set time has passed and we haven't heard from a certain person or company. Could b...
    9 months ago in New metrics 0 Backlog

    [context] Use an unpublished KB for suggested replies

    It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
    over 1 year ago in AI suggested replies (auto draft) 2 Will not do

    CSAT rule testing

    On most other rules have a "test conversation" button at the top, but not for the CSAT. That button would be great to know whether this rule is working, and how it would work. For example, we want to make sure CSATs only go to certain users or tag...
    9 months ago in Workflows 0 Backlog

    Sync out-of-office from Google Calendar (or others) to Time off in Front

    When you set yourself as away in Google Calendar - Sync this state to Front and automatically set yourself as away in Front.Have a primary out-of-office template which could be used as standard.
    9 months ago in Admin Experience / Workforce management 0 Backlog

    Shared inbox conversation filter

    Hi Team, Currently, we can filter by tag, Assignee, and ticketing statuses in the shared inboxes filter, which is great. However, I think it would be even more useful if we could also filter by tags that are not applied. As an admin, it's essentia...
    9 months ago in Core Product Experience 0 Backlog

    Remove the default "x is using Front, the customer operations platform for exceptional service at scale."

    When you want to email guests of a calendar meeting, the following message is always appended to the bottom of the email "x is using Front , the customer operations platform for exceptional service at scale."
    over 1 year ago in Schedule - manage your calendar 0 Backlog