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Make chat window smaller when browser is not on full screen mode

When customers are not using our website on full-screen mode, the current chat box will expand & take up their entire page. Previously, the chat box would only show up in a smaller screen on the bottom right corner. We'd like this small chat b...
over 2 years ago in Live Chat 0 Already available

Core API: Delete Channel endpoint

As a developer, I would like the ability to delete channels via the API. Specifically custom channels which were created via the API - https://dev.frontapp.com/reference/create-a-channel The inability to do this has lead to hitting channel limits ...
over 1 year ago in Core API 0 Will not do

Define whether a shared channel can be used for outbound messages

In some cases, teammates should never reply to or compose message from a particular shared channel. To ensure this happens, the admin can set the channel settings such that it cannot be used for outbound messages.
over 2 years ago in Admin Experience 0 Backlog

Allow "contextual" comments on Drafts

Ability to highlight part of a draft and leave a comment for the specific part. My team utilizes the shared email features in Front and they are great, but we regularly collaborate on draft emails to a customer. One feature that we regularly use w...
over 2 years ago in Composer 1 Backlog

Add nice link visualisation to chatbot

Right now, links (event those from the knowledge base) need to be sent as URL text. A nice to have would be to display a nicer block with a preview of the link webpage (like shown on the chatbot marketing assets at launch)
over 1 year ago in Chatbots / Live Chat 1 Backlog

Ability to select multiple attachments to drag/drop to desktop or other app

Right now you have to select or drag/drop one by one to move attachments to another system or your desktop. For conversations with multiple attachments, this can take several extra clicks.
over 1 year ago in Client Platform / Core Product Experience 0 Backlog

Lock down Make inbox visible to analytics button

Under inbox settings, anyone can toggle option to make inbox visible to analytics. Have had users toggle this off themselves when we want forever on. There is no way to audit this outside of seeing they are not on report so then we miss on their r...
6 months ago in Admin Experience / Insights - Other 0 Backlog

Allow auto-installed apps to be disabled

Certain applications (e.g. those with only a channel type) appear "enabled" in the app store and have no way to disable them. This makes it hard to understand what external services have access to Front data. There should be a way to remove these ...
about 1 year ago in Partner Integrations 0 Backlog

Configure tab settings in Views (Unassigned/Assigned vs Open)

Personal and Shared views only show an "Open" tab when it has a filter for an assignee. Otherwise, it uses the "unassigned" / "assigned" setting. It would be nice to set the inbox tab setting manually for each view, since the counter next to the v...
over 1 year ago in Core Product Experience 0 Backlog

Include outbound (my replies) emails in "newest" sort in personal inbox

Today's Options: The "newest" sorting allows users to always get the latest email on top, but outbound emails (my replies) are excluded from being considered "new". My replies do appear on top on the "newest unreplied" sorting, but then I don't ge...
over 2 years ago in P2 display - conversation list 0 Backlog