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[accuracy] Similar conversation based on a more specific entity (inquriy, ticket, order, shipment ...)

Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...
about 1 year ago in AI / AI similar conversations 0 Backlog

Option for Display Unread messages first in Inbox

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!
over 1 year ago in Core Product Experience 1 Backlog

M365 sensitivity labelling support (Purview)

M365 (Exchange Online) allows users to label emails with sensitivity labels that invoke certain protections, usually watermaking and/or encryption. When using the Outlook client, I get a default label for everyday email, and I can change this to a...
over 1 year ago in Compliance & security / Security 0 Backlog

Improve pinned comment visibility

Pinned comments are displayed with the small grey icon in the P3 header and in the timeline but look like normal comments. It would be useful if they stood out more.
over 2 years ago in Comments / @ mentions 2 Backlog

Highway Custom Plug In

Clients want to flag certain emails in Highway through a plug-in in Front. This is a similar feature in outlook. This is typically a security risk/requirement that logistics customers may have.
over 1 year ago in New integration requests 0 Backlog

SSO for Gated Knowledge Base

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.
10 months ago in Knowledge Base 0 Already available

Bulk Edit Tags

"In order to ensure that all tags are shown on conversation list, we do not have any way to bulk edit the tags. The tags were all created before we realized we needed to ensure the toggle was selected, so we had to go into all 100+ tags one-by-one...
3 months ago in Admin Experience / Tags 0 Backlog

Front Views 'Select all inboxes' option

Looking for the ability to select all inboxes when creating a view so that the view captures a single tag across all current inboxes and any future inboxes that I have in the future. Currently, I would have to scroll through and manually select al...
over 2 years ago in Views 0 Backlog

Ability to select which conversations they want to merge without having to have the conversations next to one another

"We need the ability to select which conversations we want to merge without the conversations having to be listed right next to each other."
about 2 years ago in Merge / privacy leaks / threading 2 Already available

Update the content of message when forwarding, replying or sending to slack with rules

Would be useful to have just the important info that the next team needs based on the information the previous team has compiled.
over 1 year ago in Rule actions 0 Backlog