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Set Timezone Manually

The timezone is set to whatever the computer clock in. As someone who travels, my time zone changes often and would like to my Front to stay in my home base timezone while my computer and I change timezones. Thank you.
over 2 years ago in Core Product Experience 1 Backlog

[context] Enable Uploading or Linking of PDFs to inform Suggested Replies

Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.
about 1 year ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Backlog

Audit trail / action logbook

When using Front I would like to track my actions with an logbook. Today I unfortunately archived 1 mail to many and to search back this archived mail is quit a challenge. An logbook with all action took per user (maybe admin oversight on all user...
about 1 year ago in Admin Experience 0 Backlog

Bulk send / send & archive / send & snooze

I have written drafts for multiple emails that need to be sent and snoozed at the same time (example, snoozed until next Monday). I don't want to use a sequence since each emails is personalized. Right now, I need to click send and snooze for each...
over 2 years ago in Snooze 0 Backlog

List conversation recipients endpoint

Per this answer the only way to retrieve all of the recipients of a conversation is to iterate through all messages in the conversation and manually pull out - and de-duplicate - the recipients from each message. This is both unnecessarily complic...
over 2 years ago in Core API 0 Backlog

Start Conversations as Comments

It would be helpful to be able to start a new conversation as just a comment regarding a contact without it having to start as an email. For example - an internal meeting is held where specific to-dos regarding a customer are identified. It would ...
over 2 years ago in Collaborate - work together seamlessly 1 Already available

Show all anonymous user's names as 'Visitor'

When a customer reaches out and is not verified (is not logged in), a random name appears on the chat. We would like these these chats to come in with users' name as 'Visitor'.
over 2 years ago in Live Chat 1 Backlog

Support Messaging Services SID for mesages sent via Twilio

We are not currently able to set a messageId when sending messages via a Twilio channel. As described below, without using a messageServiceId this will result in message blocking by Twilio. I suspect this may be something that should be implemente...
over 2 years ago in Twilio 0 Backlog

Export Contacts - Send Email with Link to Download

I am requesting an email with a link to download my export. Reason: i have a lot of contacts and the export takes several hours, if I refresh the page, close the page by accident or forget the export and go back to the contacts page my export is n...
over 2 years ago in Export 0 Backlog

Instagram channel — support group DMs

No description provided
over 2 years ago in Existing integrations 0 Backlog