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VOTE
Forcing AI results in a specific language per user
AI features are picking up the language from the conversation and sometimes picks the wrong one because of signatures or past messages in the thread. It would be great to be able to force the language per user, for instance wanting all results in ...
0
Backlog
14
VOTE
4
VOTE
Disable collaborative metrics for users w/o Analytics permissions
In current state, when an individual accesses base metrics (metrics w/out Analytics permissions) for Shared Resources, they see stats for themselves and other users who have collaborated on the same conversations but does not provide the full view...
1
Backlog
7
VOTE
3
VOTE
Front Chat Branch by Agent Availability
Ability to branch chat based on agent visibility to ensure synchronous chat expectations are met - also to direct customers to submit a request via email or collect information but set expectations that all agents are "busy". and/or - ability to s...
0
Backlog
14
VOTE
12
VOTE
Support lookup for @ user and # channel mentions in Slack
Integration of lookups for Slack users/groups and Slack channels within the Front interface. This will enable you to lookup people and Slack channels directly from Front to help redirect people to the correct channels/people. Basically work in the...
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Backlog
2
VOTE
28
VOTE
3
VOTE