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Clear definition for Chat Section and Internal Comment

I wanted to share a usability concern regarding the layout of the Chat and Internal Comment boxes. Currently, the two fields are very similar in both appearance and placement, which increases the risk of accidentally sending internal comments to t...
about 2 months ago in Core Product Experience / Front Chat 0 Backlog
117 VOTE

Expand Dark Mode to the rest of the UI

Calendar User settings
over 4 years ago in Other (CPX) 1 Backlog

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls
over 1 year ago in Voice 0 Backlog

[language] AI summarize in a specific languages

Be able to specify the language of the Summary.
about 2 years ago in AI / AI language / AI summary 0 Backlog

[language] More language support for AI Compose translate and AI message translate

We want more language support for the translate action in AI compose and the AI message translation feature. Languages like: Norwegian Hungarian Czech Latvian Lithuanian
7 months ago in AI / AI compose / AI language / AI message translation 4 Backlog

Advanced Customisable Branding in Portal

Allow for customers change font, more colours of all elements and rearrange layout.
4 months ago in Customer Portal 1 Backlog

Customize the display of a metric in Analytics

Choose whether a metric breakdown should be represented as a table or a diagram. In the case of a diagram, choose the type of diagram.
6 months ago in Customization 0 Backlog

Allow drafts to be tagged

The ability to tag drafts would be useful so that the user is allowed to "sit" on an email for a while, and not forget to tag it after sending. Currently, the only way to apply a tag to a draft is to schedule it for sending later, and then cancel ...
over 2 years ago in Shared drafts 1 Backlog

[context] AI Answer to leverage Front Conversation History

Copilot leverages similar conversations to suggest a reply. The request is to do something similar for AI Answer
over 1 year ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog

[context] AI features to support attachment as context (e.g., Suggested Reply, AI Answer)

Many KB articles and conversations contain images and other file types with critical content. We'd like to have them used as important context for resolution and be added to the draft.
4 months ago in AI / AI answer / AI Assist / AI knowledge / AI suggested replies (auto draft) 0 Backlog