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Display chat metadata like location, IP address, browser, device type etc.

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about 2 years ago in Front Chat / Live Chat 1 Backlog

Autocomplete text in composer (predictive text)

Capabilities for predictive text when composing an email
about 3 years ago in Composer 0 Backlog

Calendar Out of Office / Working Elsewhere

1. Add "show as" options for Out of Office at least - working elsewhere (Outlook offers this) would be nice but not necessary. 2. We would like to mirror the "Out of Office" setting from Gmail calendar in the Front calendar with the possibility to...
about 2 years ago in Calendar View / Schedule - manage your calendar 2 Backlog

Disable request tracking in Customer Portal

As title says, allow a Front admin to not allow people to track their requests in the Customer Portal, only submit them. This would also mean allowing submitters to continue their portal conversation via email or a different channel since all comm...
5 months ago in Customer Portal 0 Backlog

Testing rules: rule sets support

Allow rules using rule sets to be tested with the 'Test conversation' feature
10 months ago in Workflows 0 Backlog

Ability to log historical messages into Hubspot

We would like to synchronise all the historical messages from Front to Hubspot, rather than just new ones as they arrive.
over 2 years ago in Existing integrations 0 Backlog

[context] AI answer for chat to support multiple KBs as source of knowledge

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...
about 1 year ago in AI / AI answer for chat 0 Backlog

Change Private Tag to Shared

Have the ability to change a once private tag to a shared tag.
6 months ago in Core Product Experience / Permissions 0 Backlog

Ability to merge & reuse chatbot paths within a chatbot flow

Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
about 2 years ago in Chatbots 0 Backlog

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.
almost 2 years ago in Existing integrations 1 Backlog