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[action] *Automatic* AI Translation for Inbound and Outbound Messages

Situation Description: Currently, AI translation for inbound and outbound messages requires users to manually trigger the translation. This adds extra steps and actions that slow down their workflow, especially for users handling conversations in ...
about 1 year ago in AI / AI message translation 0 Backlog

Conversation Link Privacy

Only allow owners of the Private Inbox to share the conversation link for conversations in a private inbox
about 1 month ago in Admin Experience 0 Backlog

Analytics - Parent Tag - Select all subtags

In analytics, when I select a Parent tag, it should select all child tags automatically. Or I should be given the ability to do so.
about 1 month ago in Views and filters 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
over 1 year ago in CSAT 0 Backlog

Option to keep email open for yourself upon assigning to someone on your team

Currently, when a shared inbox owner assigns a conversation from the team inbox to a teammate, the message is moved to the assignee and is auto-archived for the inbox owner (though they are still subscribed). Afew inbox owners prefer to have these...
about 2 years ago in Core Product Experience 2 Backlog

Knowledge Base usability & formatting improvements

When voting, please specify which one(s) of the below is the most important for you. Thanks Drag & drop article reordering Ability to add more than one image per line in knowledge base for better readability When editing the table, you always ...
almost 2 years ago in Knowledge Base 4 Backlog

Google directory sync

Sync external contacts from Google Contacts into Front
over 4 years ago in Developer Platform 1 Backlog

Align text and images (right-aligned, left-aligned, center)

No description provided
almost 3 years ago in Composer 5 Backlog

CSAT: Multiple survey questions

Allow multiple questions in Customer Satisfaction surveys.
about 4 years ago in CSAT 3 Backlog

Ticket IDs visible in conversation/ticket list

The ability to see ticket IDs at the top of P2 without the need to click on the message.
4 months ago in Ticketing 0 Backlog