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Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
almost 2 years ago in Knowledge Base 3 Already available

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
11 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Tag-triggered transitions for conversation stages

No description provided
over 1 year ago in  1 Will not do

Views by Account

As a user, I need the ability to create a view by account (or domain) so I can view all comms with a certain customer in one place - and save that view (running the same search over an over again is not sufficient)
2 months ago in Admin Experience / Views 0 Backlog

Analytics metrics for connectors

No description provided
2 months ago in New metrics 0 Backlog

Share conversation to another mailbox

It's not possible to share an existing conversation to another shared mailbox - you can only move it which is not always appropriate. For example the accounts mailbox might need to be included in a conversation about a payment for an order being h...
2 months ago in Core Product Experience 0 Backlog

Linked conversation - New linked request (between 2 inboxes)

Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
over 1 year ago in Linked conversations 1 Backlog

Show calendar invites in Sent folder

View calendar invites that I have created in my Sent folder
over 2 years ago in Calendar - other 0 Backlog

Ability to create rules with the API

No description provided
over 2 years ago in Core API 1 Backlog

A centralized team calendar for a shared inbox

No description provided
about 3 years ago in Cal Collaboration 0 Backlog