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Option to keep email open for yourself upon assigning to someone on your team

Currently, when a shared inbox owner assigns a conversation from the team inbox to a teammate, the message is moved to the assignee and is auto-archived for the inbox owner (though they are still subscribed). Afew inbox owners prefer to have these...
almost 2 years ago in Core Product Experience 2 Backlog

Customer Portal: Pre-filled requests

Similar to how you can pre-fill message content in emails via mailto ( see https://help.front.com/en/articles/2531#supported_options ), it would be helpful to send users to a pre-filled Customer Portal "New Request" form. Some use-cases; * Pre-sel...
about 2 months ago in Customer Portal 0 Backlog

LinkedIn messages channel

No description provided
about 3 years ago in New integration requests 6 Backlog

Ability to log email to multiple Salesforce contacts at same time

The Front Salesforce plugin is great for logging emails to SFDC on an ad-hoc basis! However, if you have multiple SFDC contacts on an email, you have to log the email to each of their SFDC profiles individually. It would be an amazing time-saver i...
over 1 year ago in Developer Platform / Plugins 0 Backlog

Language support: German

Ability to use Front in German
over 2 years ago in Client Platform 3 Backlog

View-only Front license

Some admins want to invite colleagues to Front to be able to view or comment on conversations, but don't want to purchase a full Front license for them. Could we introduce a new category of cheaper license that allows more users to have view-only ...
about 2 years ago in Teammate management 1 Backlog

Live Dashboard - Filter on Accounts

Would be great to have a view of the current situation for a specific customer.
about 1 month ago in Live dashboard 1 Backlog

Google directory sync

Sync external contacts from Google Contacts into Front
about 4 years ago in Developer Platform 0 Backlog

Ability to assign a discussion when composing it

Ability to assign a discussion while composing one, instead of having to do it after sending it.
over 2 years ago in Internal discussions 0 Backlog

Prevent users from sending messages with shared channels

Admins may want teammates using an inbox to only send messages with their own individual channel. This could be because they want a consistent customer experience or in some cases to avoid sending an email to customer A from the customer_b@mycompa...
over 2 years ago in Default channel management 0 Backlog