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14
VOTE
3
VOTE
Hide the default ticket statuses
We're not using the "Waiting" status, that is too generic for us. We have created custom statuses like "Waiting for Customer answer" or "Waiting for logistics answer", that work well. But we are "stuck" with the standard "Waiting" status that we d...
3
Already available
19
VOTE
Searching for assignee displays matches in order of most commonly assigned to or displays matches in the current team inbox, as opposed to alphabetically
To make manual assignments faster/more accurate (especially to teammates with common names), it would be helpful if when I type a name into the assign box (like "Nick") the "Nicks" who populate show up in order of who you assign to most or who is ...
1
Backlog
16
VOTE
I want to customize "unsubscribe" to still have external replies bump conversation in my inbox (rather than being archived)
I am looking for a function like "Mute" to avoid seeing internal chatter, however, I would like to see the message again when an external sender replies or when I am mentioned. Currently, using "Mute" has caused me to miss external replies to mess...
0
Backlog
16
VOTE
Admins can lock the value of teammate preferences
Today, teammates have the flexibility to change many preferences and customize their experience. However, in some cases, admins may want to lock the value of some of these preferences in order to create a consistent customer experience and ensure ...
0
Backlog
15
VOTE
17
VOTE
2
VOTE
Forcing AI results in a specific language per user
AI features are picking up the language from the conversation and sometimes picks the wrong one because of signatures or past messages in the thread. It would be great to be able to force the language per user, for instance wanting all results in ...
0
Backlog
17
VOTE
16
VOTE