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Badge Counter: Allow Selecting Multiple Inboxes

I want the badge on my desktop and mobile app to display total number of open conversations, rather than either shared or personal.
over 1 year ago in Counters 0 Backlog

[tone] New 'Neutral' or 'Casual' Tone for AI compose

Opinionated feedback so it might not be worth much, but I'd like a 4th tone option that'd be best described as 'casual' or 'neutral'. I find our current options (professional, friendly and empathetic) to sometimes be 'too much' in the way they phr...
about 1 year ago in AI / AI compose 0 Backlog

[context] AI Compose based on most recent email in the thread

I'd like AI compose to mostly focus on the last email in the thread when composing a response, instead of pulling information from the entire thread.
about 2 years ago in AI / AI compose 0 Backlog

Dialpad SMS - Send text message to multiple clients

This feature is available with twilio SMS, but it would be very useful to send the same text message to many clients and have each one sent separately in a different conversation. Similar to the way sequences work, but with text. We run a service ...
about 2 years ago in Developer Platform 0 Backlog

Send a vacation responder only ONCE to one receiver/mailthread

I'm often CC on mails, and I bet my partners go crazy when a conversation keeps going when I'm out of office or on vacation and they get a vacation responder after each e-mail from me. I believe it is a standard nowadays to have a function to only...
about 2 years ago in Vacation responders 0 Backlog

Display online status of chat agents in chat widget

Ability to show chat visitors which support agents are currently online and also the average response time like Intercom does. Would also be helpful to display a message "The team will reply in [xx] hours" if no one is online.
about 2 years ago in Live Chat 0 Backlog

Allow admins to bulk-set preferences

Allow admins to bulk-set preferences across a company. CSV template upload would probably work best and would not require a complex UI.
6 months ago in Admin Experience 0 Backlog

Analytics connector: Assembled (WFM)

Direct integration with the WFM tool Assembled
about 3 years ago in Direct connectors / Insights 0 Backlog

More / custom colors for fonts

Add more colors for fonts
about 4 years ago in Composer 0 Backlog

Ability to Print without Tags

Have an option that allows print to be used without tags listed
over 2 years ago in Printing 0 Backlog