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Contact Whitelisting

It should be possible for a company admin to create a company wide contact whitelist so teammates cannot accidently mark important contacts as spammers.
2 months ago in Contacts 1 Backlog

Evaluate Smart QA only for some teammates

Allowing the rule to define what teammates / teammate groups should be evaluated
3 months ago in AI / Insights 0 Backlog

Granular Company-level Permissions

We currently have all our IT staff listed as company admins to handle company rules, developer options, company tags, etc. However, I don't want to give them access for other resources like billing, financial info or company preferences. We need g...
4 months ago in Admin Experience 1 Backlog

Smart QA scores available in exports / API

No description provided
2 months ago in Insights 0 Backlog

Option to display week numbers on calendar

Show week numbers on the Front Calendar
almost 3 years ago in Calendar View 0 Backlog

PEC email support / include xml certificate

Need support for PEC (certified Italian) email – i.e. instead of seeing the email directly, it is attached along with the xml certificate. This should be a quick fix for you guys on backend to add native support for this.
17 days ago in Compliance & security / Email channels 0 Backlog

Bump Personal Emails

Bump settings only apply in shared inboxes. I think this should be available for personal inboxes especially on outbound replies.
18 days ago in  0 Backlog

[context] Connect an External Knowledge Base to Front to suggest replies by email

Copilot supports external knowledge sources as public URLs as a source for suggested replies. The request is to support more type of external sources like:* logged in KB* Files
about 1 year ago in AI / AI suggested replies (auto draft) 0 Backlog

[KB insights] Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
over 1 year ago in Insights / Knowledge Base 0 Backlog

Add Conversation Events to Audit Logs

Include conversation events (tags applied, rules applied, etc.) on audit logs.
3 months ago in Admin audit trail 0 Backlog