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107 VOTE

Adding spell checks and grammar suggestions languages other than English

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages
about 2 years ago in Core Product Experience 2 Backlog

Display SLA breach timestamp instead of duration

As other dates in conversation, you can click on it to switch from timestamp (May 30 9:29) to duration (6m) We want to be able to do the same for SLA timer.
2 months ago in Core Product Experience 0 Backlog
206 VOTE

Include To, CC, BCC fields as part of message template

Add recipient fields to message templates so they can be used repeatedly as well.
over 4 years ago in Message templates 7 Backlog
102 VOTE

Keyboard shortcut: jump to top of conversation

A button or shortcut to jump to the very first email of a conversation
about 2 years ago in Compose - write efficiently with quality / Core Product Experience / Keyboard shortcuts 17 Backlog

Add Holidays to Business Hours

It would be great if we could add National Holiday closures as part of our company business hours.
about 1 year ago in Admin Experience 2 Backlog
199 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
over 4 years ago in Attendee management 1 Backlog
105 VOTE

Setting to turn on/off auto-shared drafts

Add the ability to turn on/off the new(ish) feature that automatically shares a draft with all participants. That way a user can decide if they want to have control over when a draft is ready to be shared.
over 2 years ago in Core Product Experience 0 Backlog

Provide analytics visibility into how long a ticket is in open statuses

I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved
17 days ago in Core Product Experience / New metrics 0 Backlog

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
over 2 years ago in Core Product Experience 2 Backlog

Evolution of backlog over time

Value: Allow managers to understand how the volume of work in their team's backlog is fluctuating. Implementation: replace the "open at start" and "open at end" metric to: Allow custom statuses and status categories (open and waiting) Reflect accu...
4 months ago in Insights 0 Backlog