All ideas

Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.

To make it easier to identify phishing attempts, it'd be useful to configure Front to always display the email address. This makes it less likely a user is caught in a phishing scam.

Calendar User settings

When an inbound message is received from a customer, and the message requires internal collaboration on the backend, an admin wants to track how much time is spent on that specific internal task. Example: As tasks and discussions are assigned to t...

When I put specific filters on the Rules I'm looking at – for example, Rule Contains, or Inboxes – these are not saved when I leave and return. That means if I create a large group of these as an admin doing some work, it's really cumbersome to co...

My team spotted a couple of cases where the subject of a message did not align with the conversation subject; it turns out someone on the team manually edited the conversation subject. To make cases like this clearer, it would be useful to have a ...

Same as auto-draft with AI for emails, but for chat and SMS or others TBD

The ability to tag drafts would be useful so that the user is allowed to "sit" on an email for a while, and not forget to tag it after sending. Currently, the only way to apply a tag to a draft is to schedule it for sending later, and then cancel ...

Be able to specify the language of the Summary.

Front being an all in one platform without having to subscribe to a partner solution for calls