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Ability to set "Session Idle Timeout" at Team and Individual User level

Currently the "Session idle timeout" function can only be applied at a company level; we have different employees with different roles and different times they should/shouldn't be getting assigned emails (i.e. some all the time, some should stop b...
over 2 years ago in Core Product Experience / Other (CPX) 1 Backlog

Setting to automatically "Expand All" messages

A setting that will automatically Expand All or Alert the reader so our team can see previous messages in a conversation.
over 2 years ago in Core Product Experience 0 Backlog

SLA rule testing

We would need to be able to test SLA rule on some conversations. Same as we can do with other rules set up. It will help to understand why one the condition set up does not work specially when you have lots of conditions and words.
7 months ago in Workflows 0 Backlog

Customize location of the conversation list and conversation view

the default (and only) option is to have the list of conversations on the left and the preview on the right. Although you can change the size of the columns, this is not as useful as being able to have a full-width preview all the time without hid...
almost 2 years ago in Navigate - find your work 2 Backlog

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export
over 3 years ago in Desktop 1 Backlog

Secondary time zone

Display secondary time zone in calendar, and world clock.
10 months ago in Schedule - manage your calendar 0 Backlog

Set signature to message template

Tie a signature to a particular message template
over 2 years ago in Message templates / Signatures 0 Backlog

10 lines for recent searches rather than 3

At the moment you can get only 3 lines for recent searches, can there be an option to expand that or have it as standard for more recent history to be displayed
3 months ago in Search 0 Backlog

Calender view

Not overly important but is it possible to be able to set the calendar view in Front to stay in the month view without reverting back to the defaulted weekly view every time the app is closed and re opened
3 months ago in Core Product Experience 0 Backlog

Link to Full Instagram Post Instead of Media Preview

When a user clicks on the 'post' link we show on an inbound Instagram message we don't bring them to the full post but instead just the media content (so it's kinda like a preview). It would be nice if Front linked directly to the Instagram post m...
3 months ago in Developer Platform / Other channels 0 Backlog