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Track time spent actually working on a ticket (= better handle time)

Ability to spent time on each ticket in analytics (not just handle time), but from the moment clicks on a ticket/is assigned a tickets and works on it to closure.
about 1 year ago in New metrics 0 Backlog

Discord channel integration

No description provided
over 3 years ago in New integration requests 0 Backlog

Dedicated Snooze permission

Restricting who can snooze without blocking archive permission.
10 months ago in Admin Experience 0 Backlog

Add dark mode support for plugins

Front now supports Dark Mode, but there isn't currently a way to get the users dark mode setting and apply it to a plugin.
over 2 years ago in Client Platform 0 Backlog

Global Inbox Inactivity Period

The ability to set a global inactivity period for all inboxes. At present Close conversation segment if inactive for can only be set on a per inbox basis. Creates a massive manual lift if a company needs to mass update all their inboxes.
about 2 years ago in Analytics - Conversation origin and journey / Insights 0 Backlog

Show what Front Chat visitors are typing before they've sent their message

No description provided
over 3 years ago in Live Chat 1 Backlog

Drop Down Field on Support Form

Currently the support forms only only allow text boxes. It would be very useful to allow drop-down boxes so that customers could choose from a selection of (assessments in our case) that they need with so we can route the incoming support request ...
5 months ago in Form 1 Backlog

Integration Request

Linnworks - https://www.linnworks.com/ E-Commerce company who need integrations with E-commerce softwares (Amazon + Ebay + Others). Operate these integrations through Linnworks.
about 1 year ago in New integration requests 1 Will not do

Share tags with specific teammates

Our company is currently using Front as the main office software. We hope to manage every email received and sent during the work process by adding different tags to the email. However, I found that the tag provided by Front can only be used priva...
over 2 years ago in Core Product Experience 1 Backlog

Rule sets to support dropdown custom fields

I think it would be beneficial for rule sets to support dropdown menu custom fields
5 months ago in Custom fields (smart rules) / Smart rules 0 Backlog