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[extensibility] Front AI to connect to 3rd party tools to sync information

Be able for AI feature like "AI answer" and "Suggested Replies" to fetch and push information from 3rd party tools like Shopify, Order management system, Airtable, Track management system ...
12 months ago in AI / AI answer for chat / AI extensibility / AI suggested replies (auto draft) 0 Backlog

Knowledge base: put title of article in url (instead of article id number)

For SEO and UX purposes put the title of article in the URL. For instance: https://help.front.com/en/articles/getting-started-with-knowledge-base instead of https://help.front.com/en/articles/2564
almost 2 years ago in Knowledge Base 0 Backlog

Don't require signature to set sender info

Currently, in order for the sender's name to appear in an email to the recipient, a signature must be used. It would be nice to pull the sender's name from their Front profile or allow it to be set elsewhere without the need to create a signature....
over 2 years ago in Signatures 2 Backlog

CSAT: NPS

Support NPS as a grading scale.
over 4 years ago in CSAT 0 Backlog

Add 'Draft Created' as a Trigger for Rules

When a large customer is using the API with a singular custom channel to create drafts in batches, there is a manual triage component in terms of routing the Draft to the correct place. If Front could look at the content on the draft and take acti...
over 2 years ago in Rule trigger 0 Backlog

Asana Integration Option to Suppress Reopen on Task Completion

For some workflows, it is more desirable to keep conversations closed after task completion.
almost 2 years ago in Existing integrations 0 Backlog

Be able to set up a mailbox that can receive emails but cannot send them

"In some circumstances, you may want to centralize outgoing emails from a single company email address, but sometimes emails are received in employees' individual email addresses. To keep everything centralized and accessible, it is necessary to c...
6 months ago in Admin Experience 0 Backlog

Round robin scheduling

No description provided
6 months ago in Core Product Experience / Workflows 0 Backlog

Hide Button for Facebook comments

We need the possibility to hide facebook comments inside of front. Just add a "hide comment" button.
almost 2 years ago in Existing integrations 0 Backlog

Breakdown of any analytics metric by day/week/month/etc

Bring more customizability by allowing a simple table-time view
over 3 years ago in Existing metrics 0 Backlog