All ideas
Sort by:
Trending
Status:
Showing 2061
15
VOTE
16
VOTE
Be able to 'Add Conversation Subscriber' as a rule action
When a Conversation or subset of teammates need management oversight, it would be nice to be able to automatically subscribe a Teammate to a Conversation with rules. Right now, notifications serve as partially good, but when the conversation is be...
0
Backlog
19
VOTE
Manage Workspace role/permissions with Teammate Groups
Today teammate Groups can be used to grant access to a Workspace with the default access role. This means that if an admin wishes to grant any other role with a teammate Group, they must assign it to users individually. This can becomes messy and ...
2
Planned
1
VOTE
Live dashboard - Ability to see number of sent messages
As a leader, I need to be able to see the number of sent messages per agent. I can see the assigned conversations but because do work outside of email and in other systems and manual work, I need to be able to see where someone may need help (assi...
0
Backlog
1
VOTE
Update custom field value: add option for [Once] or [Always]
Hi Team, I would like to propose an enhancement to the rules engine—specifically, the ability to control how frequently a Conversation custom field is updated. It would be helpful to have a variable or condition that lets us specify whether a cust...
0
Backlog
29
VOTE
13
VOTE
UI to build forms for embedding in external website
I was on a call with Tarion and they wanted to be able to embed a form on their website but they're not that technically sufficient with HTML, so they're probably going to use a 3P. It would be great if Front could provide a drag and drop feature ...
1
Backlog
2
VOTE
8
VOTE
18
VOTE