ADD A NEW IDEA

All ideas

Showing 2061

Labels for phone numbers and field to enter extension

Need ability to label phone numbers. Ex. "main", "direct"... Also need ability to enter in phone extensions.
over 2 years ago in Contacts 0 Backlog

API to start new chat at anytime

Create an API where we can opt to show the "Start new conversation" button at all times on the modal. Would love to have the start new chat button always appear right above the footer so the user can start a new chat anytime, in an intuitive manne...
over 1 year ago in Front Chat 3 Backlog

Show full heatmap chart when popped out

For the heat map, would be nice to not have to scroll, (so one could take a screenshot for reporting), or if the table image was exportable.
10 months ago in Existing metrics 0 Backlog

Ability to summarize conversation threads

Display a summary of the conversation at the end of a thread
over 2 years ago in P3 display 0 Backlog

Right click to download an image

No description provided
over 2 years ago in Compose - write efficiently with quality 0 Backlog

Confgure where attachments are uploaded from

When adding an attachment, I always have to choose between 'computer' and 'google drive'. I never use Google Drive. It would be nice to be able to configure this. I bet some teams would also love to see Dropbox as an option here. Not me though, I ...
over 1 year ago in Attachments 0 Backlog

Enable outbound slack messages

It's important to have the ability to initiate conversations with all shared slack channels
10 months ago in Existing integrations / Systems 0 Backlog

Microsoft InTune integration

No description provided
about 4 years ago in Client Platform 0 Backlog

Totango integration

No description provided
about 3 years ago in New integration requests 0 Backlog

Make pasting options available

When pasting, the options for how to paste should be visible as a popup (default, with or without formatting, etc.)
over 2 years ago in Compose - write efficiently with quality 0 Backlog