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about 2 years ago in Core Product Experience 2 Backlog

Add average reply time and first reply time to Time goals analytics report

Hello, Time goals analytics report is only displaying the score against reply time and first reply time goal. I would like to have displayed for each the average reply time and first reply time included in the time goals analytics report for each ...
4 months ago in Existing metrics 3 Backlog

SLA rule testing

We would need to be able to test SLA rule on some conversations. Same as we can do with other rules set up. It will help to understand why one the condition set up does not work specially when you have lots of conditions and words.
8 months ago in Workflows 0 Backlog

Make it easier to create drafts for chatbots

It's hard to create drafts of chatbots / test chatbots now because every chatbot is tied to a channel. What I'd like to accomplish is to create a draft chatbot and make changes to it without having to have it connected to a specific channel. Curre...
almost 2 years ago in Chatbots 0 Backlog

Display Most Recent Email Sender in Inbox Preview

Currently, the name that appears on the top row preview of a new email in an inbox is always the person who authored the first email, followed by who sent the most recent email in the chain (if there is space). Is there a way to customize this? Or...
over 2 years ago in Core Product Experience 0 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
over 1 year ago in AI / Insights 0 Backlog

Smaller Front Chat bundle size

The size of the Front Chat JS bundle triggers some "Reduce unused JavaScript" warnings when running a Lighthouse page speed test. Is it possible to find any ways to optimize the bundle size of the chat widget, such as only requesting modules I nee...
about 2 years ago in Live Chat 0 Backlog

Support for Right to Left text

Ability to compose emails with right to left text.
over 3 years ago in All platforms / Core Product Experience 1 Backlog

Enable Front iPad app for visionOS/Apple Vision Pro

As a user/early adopter for Apple Vision Pro, I would like to use the Front app as an app inside of Vision Pro. You can help by enabling visionOS compatibility (which is trivial), and if you see enough usage, eventually create a native visionOS ap...
over 1 year ago in Native features 5 Backlog

Remove Inbox limit for personal/shared Views (50 inboxes)

We connect Front to a bunch of Slack channels, an individual channel for every big client. There is a separate inbox for each channel, so far so good. Now, we use "Unassigned" view to see tickets that have "Unassigned" tag, as well as other view t...
almost 2 years ago in P1 navigation - left pane 0 Backlog