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Chatbot timing for text that pops up on your page

It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...
almost 2 years ago in Chatbots 6 Backlog

Snooze for x working days

I would like to see the option to set custom snooze times to X working days. I very rarely work weekends, so if I want to snooze an email on a Friday for two days, I want to use working days, so that the snooze is set for Tuesday the following wee...
almost 2 years ago in Snooze 2 Backlog

When inviting a teammate, have the option to automatically put them as Unavailable

When adding a teammate, they are automatically set as Available which will start to assign them emails if they're put into an assignment group. It'd be good to have an option to set them as "Unavailable"
6 months ago in Admin Experience / Teammate invitation 0 Backlog

Setting to always show CC line when composing a message

No description provided
about 4 years ago in Message headers / metadata 1 Backlog

Thread comments together

Comments build up quickly, and then it gets difficult to dig through a wall of grey comment boxes. This would introduce the ability to have comments that are threaded together.
over 2 years ago in Comments / @ mentions 0 Backlog

Display multiple timezones in Front calendar

No description provided
over 4 years ago in Calendar View 3 Backlog

Knowledge base: add option to show "similar articles" or "related articles" on the side of an article

Have the option to show "similar articles" (in the same sub-category) or "related articles" on the left side of the article instead of the outline of the article.
about 2 years ago in Knowledge Base 0 Backlog

Ability to add the same article to multiple different categories in Front KB

Today, you can only add an article to a single category. This request would allow us to add the same article in various different categories in case it is relevant to multiple themes.
about 2 years ago in Knowledge Base 0 Backlog

Add internal discussions to Analytics

No description provided
over 4 years ago in New metrics 0 Backlog

Ability to edit all events in a recurring series, instead of just one event

No description provided
over 4 years ago in Managing/Updating Events 0 Backlog