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Ability to delete a knowledge base

Today, users can delete all the content in a KB and rename it or they can unpublish a KB but there is no way to delete it entirely
almost 2 years ago in Knowledge Base 3 Already available

React instantly to CSAT ratings

As a support manager, I need a way to be notified in real time when I receive a CSAT with certain characteristics (score, account...) so that I can react immediately
12 months ago in CSAT 1 Backlog

Merge conversation rule trigger

No description provided
about 4 years ago in Rule trigger 0 Backlog

[context] use private / internal knowledge source for AI answers

Problem: issue is the need to make all content public, for both knowledge centre and 3rd party sources. For some of the use cases were want to use, privacy issues prevents us from using it. The inability to nominate multiple sources would be anoth...
about 1 year ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) 1 Backlog

Show calendar invites in Sent folder

View calendar invites that I have created in my Sent folder
over 2 years ago in Calendar - other 0 Backlog

A centralized team calendar for a shared inbox

No description provided
about 3 years ago in Cal Collaboration 0 Backlog

Ability to create rules with the API

No description provided
over 2 years ago in Core API 1 Backlog

Safety nets for agents

This is an entire family of workflows around "I want to prevent something in special circumstances" Identified use cases: - Select a default channel in certain cases (i.e. "you have to use the risk@ channel by default when in the risk inbox") - Bl...
over 4 years ago in AI / AI angel (QA before sending) / Other (workflows) / Workflows 0 Backlog

Linked conversation - New linked request (between 2 inboxes)

Use case: Department A receives a new request (cnv_1) Department A needs to keep cnv_1 in their inbox But department A needs to create a linked conversation to be sent to department B inbox (cnv_2) cnv_2 needs to be linked to cnv_1 cnv_2 needs to ...
almost 2 years ago in Linked conversations 1 Backlog

Easy "find a time" feature when scheduling with many guests (scheduling assistant)

No description provided
about 3 years ago in Cal/scheduling efficiency 0 Backlog