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4
VOTE
Rule dynamic variable: "Trigger/Action author"
It would be very helpful if there was a condition in rules that allowed you to trigger a rule based on what Front user performed the originating trigger/action. For example, we have an SLA set up but we have a tag that will exclude a message from ...
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2
VOTE
Teammate inbox access granted through logic is confusing
The lack of clarity in the "granted through" section can create confusion and unnecessary work. Example scenarios: If a teammate is given access directly through editing an inbox, this isn't correctly reflected when viewing that teammate. If a tea...
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Backlog
15
VOTE
16
VOTE
Ability to merge & reuse chatbot paths within a chatbot flow
Currently there's no way to merge different paths within a chatbot flow, or to reuse content a chatbot path in multiple places within a chatbot flow. This results in chatbot flows that have multiple identical paths, which makes it difficult to mak...
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Backlog
3
VOTE
6
VOTE
8
VOTE
[context] AI answer for chat to support multiple KBs as source of knowledge
Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...
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Backlog
15
VOTE
20
VOTE
10
VOTE