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Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
about 1 year ago in Core Product Experience / Tags 1 Backlog

Option to unsubscribe a teammate from an email conversation

Once a conversation is finished, I'd like the option to unsubscribe any teammate who was initially in the conversation. They have no need to see the rest of the emails that go back and forth and may waste time looking at responses that they are a ...
over 1 year ago in Core Product Experience 3 Backlog

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.
5 months ago in Admin Experience 1 Backlog

AirBnB native channel

Having a native AirBnB channel to handle guest and host messages within Front (rather than email forwarding)
10 months ago in New integration requests 0 Backlog

Give customer the choice between multiple 3rd party spell checkers

Currently Front supports spell checking using Grammarly. However, some customers would prefer to have the choice the use other spell checkers, like Microsoft spell checker, as there are cases where they can provide better suggestions.
5 months ago in Composer 1 Will not do

Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
26 days ago in Message templates 0 Backlog

Support Viewing Microsoft 365 Group Calendars

Currently, Microsoft 365 group calendars (i.e. those connected to Teams), don't show up in Front. I'd like to be able to see these calendars in Front, otherwise our users have to go back to Outlook to view those calendars.
11 months ago in Cal Collaboration / Calendar View 3 Backlog

Threading mode that adheres strictly to Gmail's logic

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading
12 months ago in Threading 1 Backlog

Allow users to split non-email conversations

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
6 months ago in Core Product Experience / Developer Platform 0 Backlog

Option to have view number counter display all conversations (instead of just open conversations)

It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...
about 1 year ago in Counters 1 Backlog