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Allow drafts to be tagged

The ability to tag drafts would be useful so that the user is allowed to "sit" on an email for a while, and not forget to tag it after sending. Currently, the only way to apply a tag to a draft is to schedule it for sending later, and then cancel ...
11 months ago in Shared drafts 1 Backlog

Knowledge Base API - CRUD for internal & external KBs

Build an API for both external and internal requests to: Edit an article Create new article Delete an article Get an article/category List articles/categories
4 months ago in Knowledge Base 0 Backlog

Drag & drop attachments from Front emails on Mac

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...
6 months ago in Attachments 0 Backlog

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
10 months ago in Core Product Experience 0 Backlog

Knowledge base article export

Ability to export knowledge base articles
5 months ago in Knowledge Base 0 Backlog

Ability to hide the left sidebar

Ability to hide left sidebar to focus just on the conversations list and reading pane
about 1 year ago in P1 navigation - left pane 3 Backlog

Language support: Chinese

No description provided
10 days ago in Native features 0 Backlog

In-app (click able links) to conversations provided by API responses

you should put the conversation id in the response of the create draft endpoint (and other endpoint like create message) directly. I had to extract it out of the url `_links.related.conversation`. It would have been better to extract it out of the...
10 days ago in Core API 0 Backlog

Ability to customize chatbot icon

Currently the chatbot icon is a fixed icon. It would be nice to be able to customize it to better reflect our company's branding.
8 months ago in Chatbots 0 Backlog

CES: Customer Effort Score - Analytic metric

Description of the Feature: The Customer Effort Score (CES) is a critical metric for assessing the ease with which customers can interact with a support team to resolve their issues. It is a survey post-interaction with customers asking something ...
3 months ago in Metrics 1 Backlog